Our goal is to offer you the best shipping options, whether you live in the Netherlands or in another EU country. Every order is provided with Track & Trace, so you can follow your package.
SHIPPING - NETHERLANDS Shipping time: Your order will be shipped within 1-3 days after confirmation. Delivery time: Delivery usually takes 1-3 business days after shipping. Shipping costs: €4.95 for all orders. Free shipping: For orders above €60,- shipping is free.
INTERNATIONAL SHIPPING
Austria
€12.95 (0-2kg)
€14.95 (2-5kg)
Belgium
€7.95 (free shipping on orders over €100)
Bulgaria
€12.95 (0-2kg)
€15.95 (2-5kg)
The Netherlands
€4.95 (free shipping on orders over €60)
Germany
€7.95 (free shipping on orders over €100)
France
€9.95 (free shipping on orders over €100)
Italy
€12.95 (0-2kg)
€16.95 (2-5kg)
Spain
€12.95 (0-2kg)
€14.95 (2-5kg)
Delivery time is usually 2-7 business days after dispatch. Shipping costs are displayed next to the country name. We do not use standard international shipping costs, so you know exactly what you pay for each destination.
SHIPPING POLICY
Frequently Asked Questions
Change delivery day or address?
If your package is delivered by DHL, GLS or PostNL, you can change the delivery day or address via the tracking page you receive from Intrapost, which will direct you to the tracking page of the delivery service.
I entered the wrong address, what should I do?
Before Shipping: If we have not shipped your order yet, please email us at hello@theplasticfreecompany.com with your order number and the correct address, and we will adjust it before we ship.
After shipping: If the order has already been shipped, we can no longer change the address. Your order will automatically be returned to us and we will resend it, but the customer is responsible for the additional shipping costs.
Loss or damage?
The Plastic Free Co. is not liable for lost or damaged packages that are marked as "delivered" by the postal service. However, you can choose the option for insurance with your order for €2.50, so that your package is insured up to €500. Without insurance, we unfortunately cannot help with lost or damaged packages.